E-Government services focus on four main customers which are citizens, the business community, government employees and agencies. In E-government system, individuals are able to initiate a request for a particular government service and then receive that government service through the Internet or some computerized mechanism.
Malaysia government website (www.gov.my ) allow user to download various kind of form for any government department application, quick link such as government news, jobs, complaint, weather, policy feedback and many others, resource centre and polling center. This website has dual language such as Bahasa Malaysia and English, so user can choose for the language. There are 4 types of E-government services which are Government-to-Citizen (G2C), Government-to-Business (G2B), Government-to-Employee (G2E), and Government-to-Government (G2G).
Internal Revenue Department (IRD), online Tax using Mykey digital signature for companies 
to sign their C form and submit theirs document electronically to IRD. Mykey is a digital signature embedded into individual’s Mykad. It identifies and authenticates Mykad holders over internet, providing the capability to sign a document.
There is an increment of citizen using E-government in Malaysia as compare to past, which meant citizen willing to adopt this services. Why citizen willing to adopt E-Government in
nowadays?
This is because E-government is a way for public administration to become more open and transparent, and to reinforce democratic participation, more service-oriented, providing personalized and inclusive services to each citizen. E-Services form an emerging field, which is rapidly gaining attention and importance. Citizens are who expect and demand governmental services with a high degree of quality, quantity, and availability in a 24-hour, seven-days-a-week, and year-round fashion. Malaysia Governments are developing information systems and electronic services that have the capacity to meet these emerging service needs and demands of citizens and other clients.
Implementation of E-government involved cooperation between government, private sector, and others. The transparency of the skill between 2 sectors enables new product development through high leven creativity and innovation.
Beside that, E-government project is not mere computerization of government. It involved the efforts of the processor, standard and technologies, ICT need to incorporate into a package of modernization, changes and reform that challenge public administration current internal governance framework.
There is some issue like privacy and security is not easy to overcome, as it requires the collaboration of legal, technical, and social prevention and control mechanisms. Furthermore, it is the most concerned by citizens and social groups in general and on government websites specifically. As many of them are concerned about the availability of their personal data such as driving records, property and deed records, on the internet, even if the information is from the public records or the release is for the consideration of public safety and health.
Furthermore, internet security breakdown has become common for many public organizations. Along with the technology development, hackers are able to get into the system and change data and records to seek self interests or to create public crises. Anyway, the privacy issue will continue to be one of the major policy concerns in the future E-government development.
However, Malaysia is keep on improving the core government applications and integrating more services across agencies in order to solve the issues or problem faced by E-government and provide a better services to the citizens in future.
Refer to :
http://www.apdip.net/publications/iespprimers/eprimer-egov.pdf
http://www.intanbk.intan.my/psimr/articles/Article1%20-%20Full.pdf
http://www.pps.fsksm.utm.my/pars2007/pars/pars/before%20correct/information%20system%20management/26)salaheddin.pdf
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